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Very Pleased with Overhead Door Company of Kansas City

06-18-2015 | jennifer

Thanks for the shout out and recommendation! Glad to hear that you had good communication during your recent garage door repair. We like hearing that repeat customers continue to have a good experience with us.

Very pleased with Overhead Door Company of Kansas City! The technician Ernie was the best. He was very friendly and definitely knew what he was doing. He explained the problem and told me what needed to be done. He called me and told me what time he would be here and ended up being two minutes early. I have used this company before and would recommend them to everyone.

– Linda, Kansas City
See Linda’s review on Google+: https://plus.google.com/104135995168369034163/about

Categories: Testimonials Tags: garage door, garage door repair, overhead door kansas city, review, technician

Made an appointment online and had confirmation email of date/time within the hour. On the scheduled day, Ernie arrived 10 mins early and within one minute he confirmed we had a broken spring. He suggested we fix both, quoted us a fair price, and went right to work. When he was done replacing, he went even further and fixed our sensors and secured our wall opener. The fact that he is retiring in 2 months didn’t stop him from taking extra care with our service call and we couldn’t have been more pleased! Thats how you earn loyal customers. This company seriously puts the focus on what’s best for the customer. Thank you Ernie for going above and beyond and providing exceptional service and ODC for employing an honest, hardworking, and caring man!read more

Amy Elizabeth Petty

2018-06-11T20:06:39+0000

Great service! Had a broken door, we called and they came over same day to fix it. They arrived at the correct time they quoted us and Jim, the technician, was very friendly and worked fast. They even did our other door for a discounted price. Both doors are working better than ever. So glad we called them.read more

Angie Lile

2018-01-02T18:35:32+0000

We ordered a new garage door and just had it installed. The price on the door and the installation were totally worth it compared to having us buy a door and put it in ourselves, plus I got a dark wood-colored, insulated steel door without the extra expense that you would expect. Hands down this was the best deal for us. Not only that, but when we asked for a rush installation before the end of the year, they put us on the call list and had someone out the next day. We highly recommend. :)read more

Kayla Addison

2017-11-24T14:40:51+0000

Reasonable, punctual, convenient, knowledgeable, honest. I’m not calling anyone else!

Nancy Calltharp

2017-11-20T19:03:24+0000

I had a spring break, on a Sunday afternoon, and they had it repaired within 2 hours, plus I didn’t have to pay a premium for a Sunday service call. They rock! =)read more

Steven Stringfellow

2017-11-15T03:11:34+0000

One of the large 48″ Torsion springs on the garage door snapped (on a Sunday of course)! Being a “do-it-yourselfer”, I researched on-line, Youtube, etc. and was convinced I could do this job myself. I checked all the home centers, which it turns out, don’t sell torsion springs due to the HUGE variety of sizes. After searching on-line, I found these uncommon sized springs at a midwestern company that could ship them by Wednesday. Nearly $200 for both springs (better to replace them as a pair) and the twist bar tools, plus 2-day shipping (Wednesday PM arrival.) I figured $200 and my Wednesday night spent working on the door. But, I hesitated, not clicking the “Buy button.” On Monday morning, I called Overhead Door in Olathe and asked to them to quote two 48 inch springs, which being unique, had to be cut special. The springs were only $189, or springs plus installed that day for $289. No Brainer! Frank guided me, Mike took care of the logistics and Ted did an outstanding installation of both springs in less than 30 minutes! It would have taken me 3 hours! And I admit, it is more difficult than it looks! Thank you Overhead door!read more

Kit Carson

2017-10-15T13:43:32+0000

I am very disappointed with Overhead Doors. We requested a 12 point check up for our garage doors and received a clean report. The next day, while Don was explaining what was checked out, I noticed the Garage door and the garage door opener were pulled away from the garage wall about 1 1/2 inches. I phoned the company and confirmed this should have Ben addressed in the inspection. I’ve emailed them pictures as well. I was told a manager would get back with me. It’s been a month and all I’m hearing are crickets. And they wonder why I hired someone else to repair our garage doors. They didn’t catch the door and opener pulling away from the wall during an inspection and couldn’t be bothered to reply to emails with pictures. Pictures available. Thanks Kit Carson Lk Winnebago MOread more

Keesha Kocyon

2017-08-25T20:24:00+0000

I made the mistake of hiring a rookie, made the call and Overhead was here that day to secure my house shortly after and finished the following day!! Excellent service! Gabe was very professional and knowledgeable!read more

Kathy Pierron Chartrand

2017-08-16T14:36:17+0000

I live in a house built in 1926 with a detached garage. Needless to say, I was frantic when the garage door fell apart. Overhead Door not only replaced the door, they had to create a new frame because the opening was not square ( of course!) The service was prompt and my door looks fantastic!read more

Jordan Gracy

2017-08-12T13:18:26+0000

Wow! Austin and Joeseph did an amazing job with out garage doors! Couldn’t have asked for a better job and nicer people. They did it quick and efficiently so I’m very happyread more

Alexis Nunn

2017-08-04T21:15:44+0000

Thank you Overhead Door Company! The serviceman was quick, efficient, on time & awesome to work with & scheduling was next day & easy! My garage door has been fixed & runs so wonderfully now! �read more

Ernie Collyer

2017-06-15T17:13:23+0000

Excellent service and wonderful customer service. Our problems were handled quickly and efficiently. Highly Recommend.read more

Dee Smith

2017-06-14T22:39:34+0000

I have been a customer for over 10 years and without a doubt, this Company lives up to their advertisement. Customer service, on time for appointments, and quality work. I will remain a customer.read more

Gary Richards

2017-06-14T15:54:10+0000

We have used Overhead Door Company many times over decades of home ownership. The replacement door we had them install a few years ago has been a great upgrade to our home. Service has always been prompt and efficient.read more

Patricia Boudet

2017-06-14T15:25:37+0000

We love our new doors – they looked wonderful and have changed the entire facade of our home. You can’t go wrong with Overhead Door!!!read more

Gary Wayne Brown

2017-06-14T13:38:19+0000

These doors are very quite. I really like that feature. They are solid and tight.

Cathie Chesen

2017-05-31T16:37:42+0000

I’ve been a customer of Overhead Door for over 20 years. They have always been prompt, courteous and knowledgeable. Whether I needed a small adjustment or needed, most recently, a new opener, everything has been a smooth transaction. One of the things I like most, is that I can call in the evening, tell them my problem and they come out and take care of it without my needing to be home! They go out of their way to make this the most convenient service around! Thank you Overhead Door!read more

Vickie Collins

2017-05-30T19:14:25+0000

Great service! Randy Strickland was polite and professional. We received an appointment right away and the price was very reasonable! Thank you!read more

Charlie Shockley

2017-05-02T15:28:21+0000

I can’t say enough good things about Overhead Door. You can normally expect high prices and poor customer service from large companies in the service business, but not from this company. Customer Service A+, Quality A+ and pricing A+.read more

Kay Wessel

2017-04-13T17:14:56+0000

They called to see if they could come a little early which was fine. Serviced our issues promptly and told how how to get a part we needed elsewhere.read more

John Schell

2017-04-13T14:24:07+0000

Excellent product, especially with MyQ, so we don’t have to stop a few blocks away from home to go back and see if the garage door is shut. Good people with excellent service. We highly recommend them.read more

Duane Lewis

2017-04-13T07:04:21+0000

It was May last year when the one guy showed up and watching him was like magic, I mean he was so fast yet so professional. He did a fantastic job and now I have the doors I have wanted since moving into the house. I did have a few up grades and it was well worth it.read more

Lannie Ornburn

2017-04-12T13:44:43+0000

Overhead door has repaired a door, replace a grade door, installed a storm door and put in a grade door opener for us. They have always been on time and done a superior job, clean up any messes that they made. Thank you for having such a super staff. Need a storm door, door repaired or garage door the only people I’ll ever call. THANKS A MILLIONread more

Gene Jacobs

2017-04-12T13:13:52+0000

Have used Overhead Door for repair and regular maintence for years. That should speak for itself.

Joe Cook

2017-04-04T14:44:53+0000

Made an appointment last night at 5:00 and Overhead Door was here by 9:30 this morning to fix an issue with my garage door not wanting to close. I was totally prepared to hear “You need a new opener”. Instead the service technician made some adjustments, showed me what he did and how to fix myself if it happens again in the future, and only charged me the service trip fee! Will definitely be using them when it does come time to replace or need repairs I can’t do myself now!!read more

Beth Schmitt

2017-03-31T14:16:28+0000

You guys must like having happy customers! Friendly, courteous employees. Prompt arrival. Fixed my door opener under warranty…and replaced my wireless keypad too. Re-programmed everything including the opener in my car. Thank you!read more

Jamie Tota

2017-03-07T21:54:32+0000

Have too give props to Brad B today! We were hit by the tornado in Smithville last night and had damage to our garage door. He was at our house first thing this morning and got right to work. He got the door functioning well enough to use while we wait for a new door, boarded up the blown out door windows, and even swept up broken glass. And he smiled the whole time! Helped make a rough day go a little better. I will definitely use Overhead Door again! Thank you for such great service!!read more

Roxanne Biller

2017-02-26T03:03:03+0000

We just had a garage door and opener installed, they did a great job. We are very pleased with the outcome.read more

Ellen Alyce

2016-12-29T02:24:50+0000

Excellent company and technician. They helped me out with a problem that was caused by another company. The technician, Kirk, explained many things to me that will help me in the future. The professionalism and expertise, as well as prompt service, will cause me to use them again.read more

Kathleen O’Malley-Boldt

2016-12-17T15:18:45+0000

Recently we needed a garage door repair due to minor issue. So I called Overhead Door KC, they recommended their $89.95 tune up special. I fully expected after they finished to receive a bill for $250 + but to my surprise and delight I was given a bill for EXACTLY the amount quoted which never happens! The service person, John was experienced and so nice too. I will definitely call again next year for winter tune up. Thank you, I am so grateful!!!read more

Dianne Shaunty

2016-12-16T19:29:51+0000

Thank you Overhead Door of kansas city for the wonderful new garage door. Installer was awesome.

Brian Millz

2016-11-12T16:07:43+0000

We had a spring pop during the week this week. I called on Thursday and it was scheduled already this morning. Tobin was here in a timely manner and got right to work. He did an awesome job!read more

Pam Sewell

2015-10-07T00:51:57+0000

I was able to obtain same day service to fix broken cables on my door. The technician was polite, professional and very helpful and promptly fixed my door, provided routine service and gave me good advice and tips for maintenance. I highly recommend.read more

Val Dixon

2015-09-20T14:30:03+0000

We put up with our garage door bouncing back up after trying to shut it for years. We finally called and they fixed it quickly and efficiently. I cannot believe we waited so long, it was so reasonable in price to have this fixed. We were worried it would be expensive. I totally recommend Overhead Door.read more

Marc Fugett

2013-07-18T05:43:05+0000

My former employer used them. Yes price is higher than I would like but after three trips (three different items) for my personal door, money well spent. Pros: knowledge staff from start to finish, followed up, promp service, professional staff, didn’t oversell me and actually undersold me. When I have to break the piggy bank to replace the door, I’m trusting them over “Joe the door guy” or Lowe’s.read more

Next Reviews

Google Rating

4.0

Overhead Door Company of Kansas City™

4.0

Doug Russell

17:33 06 Oct 17

Yesterday, was my first experience with overhead door. I was 10 minutes away and heading over to my Dad’s house when he said the garage door guy was coming over. As I pulled up, the Overhead Door guy was explaining to my Dad, who was recently diagnosed with Lou Gehrig’s disease, why he needed to re-program the door remote on the exterior wall (the whole system and parts were originally purchased and installed by Overhead Door). He continued to say that “unfortunately”, he needed to charge him for a “service call”. Later, I found out from my step mom that they were charged $90 for the five minutes it took this crook to re-program the remote. I can only hope to get these ‘overhead door’ clowns as my customers some day. I will be certain to do sub par work for them with inferior parts and charge them for subsequent “service calls”. What goes around comes around. Thank you for contacting my father and resolving the issue. It was very nice of you all to apologize and refund his charge.read more

Jon Jaspan

20:22 29 Jun 17

Mr Dan Landt came out and fixed my garage door promptly. He educated me. I couldn’t be more pleased with the service. Because of Dan, I will now recommend Overhead Door Company to my neighbors and friends.read more

Mindy Schneider

10:22 17 Aug 17

When my spring snapped and trapped me in my garage I called at 8:00 AM and they were at my house the same day! He was super fast and friendly when he arrived and I was out of my garage in no time! Highly recommend!read more

Chris Rumney

11:05 22 May 17

Our garage door spring broke on a Sunday morning. I called Overhead Door having heard the testimonials and ads on the radio.I was quoted a time of between 2:30 and 5:00 the same day. Dan Shirley from Overhead Door called at 1:30 and said he’d be there in a half hour. So a major plus for getting to our home ahead of schedule. When he arrived, he immediately diagnosed some possible gear trouble on our garage door an gave a quick quote as to how much to fix it. He wasn’t called out for this purpose, but he recognized that our garage door system was older and out of concern wanted to be sure there wasn’t any additional damage. He gave me the option to have it fixed, but I declined. He didn’t push back, but let me know what it would cost to update the system in the event other parts began to break.Aside from this, he didn’t give us any hard sell for items that he was not there to fix. I showed him the issue of a broken spring, preventing the door from opening and closing. He gave me the price for replacement of one spring or both. I chose to have both replaced. Within 45 mins. Dan was completely finished and headed down the road. He was very professional and friendly. I would definitely recommend Overhead Door for anyone garage needs.read more

Pauline Nelson

17:28 12 Apr 17

This was the customer service I’ve come to expect from Overhead Door. I lost the programming on one of my remotes. Called OHD and the manager advised that it was probably fixable simply by reprogramming the remote to the overhead unit. He emailed me the reprogramming instructions and voila! it worked. Appreciated not having to pay for a service call … that’s the best kind of customer service. It will keep me coming back!read more

Linda Peters

21:49 08 Dec 17

I had a great experience with Overhead Door Company. Excellent service and reasonable pricing. They adjusted my garage doors the same day that I called. I scheduled the appointment online. We did end up replacing both doors and had an excellent experience with everyone. I love our new garage doors!!read more

Alan Michels

16:57 15 Dec 17

I had a great experience with Overhead Door. The person that did the repair was knowledgeable, friendly, and very helpful. The quality of the service they provided was great. I felt like they were thorough and did even more than I expected in the repair effort. The only reason for my 4 star rating is they were a little later than originally indicated and it would have been helpful to know in advance so I wasn’t waiting so long, but it was definitely the right company to call to get the job done right. I would not hesitate to use them again.read more

Kelly Meyers

17:49 11 Feb 18

Overhead Door Company of Kansas City is fantastic! We had a spring break on our garage door during the snow/ice storm late on Saturday night. We called Overhead Door at 8:30am on Sunday morning. Tomi not only responded to our call right away but was prompt and completely finished fixing our door by 11:30am that same morning! Kudos to Overhead Door for a job well done that exceeded our expectations!read more

Kristin Schultz

02:11 02 Jun 18

Awoke on a Friday morning to a broken torsion spring and a list of work to accomplish. I really expected to either wait for Monday for repair, pay a fortune, or have to axe my to-do list. Tobin W. arrived exactly when I’d been told to expect him, and in addition to being quick and skillful, he was charming: kind to my dogs, generous with a smile, and engaging in conversation. Technical skills are essential, but it’s sure nice when a repair is accomplished by someone who will engage in conversation, say lovely things about his family, and ensure the work is satisfactory. Now I have a couple of new springs with warranty, feel like the fee was fair, and am happy to support businesses who make sure they’re represented by people like Tobin.read more

Caleb Morrow

03:05 13 Jun 18

Had an issue with one of my doors at my facility and reached out and was treated like every customer should be. Spoke to a guy named Ian (had a great voice) in your office and he was very knowledgeable and the technician was very intelligent as well. Definitely recommend Overhead Door and hope you keep those two around for a while!read more

norman Kline

22:38 14 Jun 18

I went to leave my home Friday afternoon the 14th of June about 2 p.m. . When I hit the garage door opener the spring broke. Now I’m trapped in my house. I called Raynor. The guy told me he couldn’t get to me until Monday. He then recommended I call Overhead Garage Door. I called overhead garage door at 2:16 p.m. at 2:36 p.m. the service man called and said he would be there in 20 minutes. He showed up at 2:54 p.m. his name was Tomi R. He was very polite and efficient and had my garage door working with 2 new Springs within 1 hour. The total charge was $299 which I think is reasonable. I could not be happier with the service.read more

Steve DeBusk

21:10 29 Jun 18

called today friday 06/29 got a great customer service rep. asked for service rep to come to my house after 200, said no problem. JIm Titmus arrived on time and completed the work fast and was a total professional. will use Jim and Overhead door again. Great job!read more

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