Pleased Customer | Overhead Door Company of Kansas City

Home / Very Pleased with Overhead Door Company of Kansas City

Very Pleased with Overhead Door Company of Kansas City

June 18, 2015 | jennifer

Thanks for the shout out and recommendation! Glad to hear that you had good communication during your recent garage door repair. We like hearing that repeat customers continue to have a good experience with us.

Very pleased with Overhead Door Company of Kansas City! The technician Ernie was the best. He was very friendly and definitely knew what he was doing. He explained the problem and told me what needed to be done. He called me and told me what time he would be here and ended up being two minutes early. I have used this company before and would recommend them to everyone.

– Linda, Kansas City
See Linda’s review on Google+: https://plus.google.com/104135995168369034163/about

Categories: Testimonials Tags: garage door, garage door repair, overhead door kansas city, review, technician

Visit Our Showroom!

Overhead Door Company of Kansas City™
1901 East 119th Street
Olathe, KS 66061
Showroom Hours
Mon – Fri: 8:00 AM to 5:00 PM
Saturday 9:00 AM to 1:00 PM
Sunday Closed
24/7/365 Service Available
Including Saturday and Sunday!
816-221-0072
Email Us

Yelp Rating

5.0

Google Rating

4.7

Overhead Door Company of Kansas City™

4.7

Doug Russell

17:33 06 Oct 17

Yesterday, was my first experience with overhead door. I was 10 minutes away and heading over to my Dad’s house when he said the garage door guy was coming over. As I pulled up, the Overhead Door guy was explaining to my Dad, who was recently diagnosed with Lou Gehrig’s disease, why he needed to re-program the door remote on the exterior wall (the whole system and parts were originally purchased and installed by Overhead Door). He continued to say that “unfortunately”, he needed to charge him for a “service call”. Later, I found out from my step mom that they were charged $90 for the five minutes it took this crook to re-program the remote. I can only hope to get these ‘overhead door’ clowns as my customers some day. I will be certain to do sub par work for them with inferior parts and charge them for subsequent “service calls”. What goes around comes around. Thank you for contacting my father and resolving the issue. It was very nice of you all to apologize and refund his charge.read more

Jon Jaspan

20:22 29 Jun 17

Mr Dan Landt came out and fixed my garage door promptly. He educated me. I couldn’t be more pleased with the service. Because of Dan, I will now recommend Overhead Door Company to my neighbors and friends.read more

Mindy Schneider

10:22 17 Aug 17

When my spring snapped and trapped me in my garage I called at 8:00 AM and they were at my house the same day! He was super fast and friendly when he arrived and I was out of my garage in no time! Highly recommend!read more

Chris Rumney

11:05 22 May 17

Our garage door spring broke on a Sunday morning. I called Overhead Door having heard the testimonials and ads on the radio.I was quoted a time of between 2:30 and 5:00 the same day. Dan Shirley from Overhead Door called at 1:30 and said he’d be there in a half hour. So a major plus for getting to our home ahead of schedule. When he arrived, he immediately diagnosed some possible gear trouble on our garage door an gave a quick quote as to how much to fix it. He wasn’t called out for this purpose, but he recognized that our garage door system was older and out of concern wanted to be sure there wasn’t any additional damage. He gave me the option to have it fixed, but I declined. He didn’t push back, but let me know what it would cost to update the system in the event other parts began to break.Aside from this, he didn’t give us any hard sell for items that he was not there to fix. I showed him the issue of a broken spring, preventing the door from opening and closing. He gave me the price for replacement of one spring or both. I chose to have both replaced. Within 45 mins. Dan was completely finished and headed down the road. He was very professional and friendly. I would definitely recommend Overhead Door for anyone garage needs.read more

Pauline Nelson

17:28 12 Apr 17

This was the customer service I’ve come to expect from Overhead Door. I lost the programming on one of my remotes. Called OHD and the manager advised that it was probably fixable simply by reprogramming the remote to the overhead unit. He emailed me the reprogramming instructions and voila! it worked. Appreciated not having to pay for a service call … that’s the best kind of customer service. It will keep me coming back!read more

Linda Peters

21:49 08 Dec 17

I had a great experience with Overhead Door Company. Excellent service and reasonable pricing. They adjusted my garage doors the same day that I called. I scheduled the appointment online. We did end up replacing both doors and had an excellent experience with everyone. I love our new garage doors!!read more

Alan Michels

16:57 15 Dec 17

I had a great experience with Overhead Door. The person that did the repair was knowledgeable, friendly, and very helpful. The quality of the service they provided was great. I felt like they were thorough and did even more than I expected in the repair effort. The only reason for my 4 star rating is they were a little later than originally indicated and it would have been helpful to know in advance so I wasn’t waiting so long, but it was definitely the right company to call to get the job done right. I would not hesitate to use them again.read more

Kelly Meyers

17:49 11 Feb 18

Overhead Door Company of Kansas City is fantastic! We had a spring break on our garage door during the snow/ice storm late on Saturday night. We called Overhead Door at 8:30am on Sunday morning. Tomi not only responded to our call right away but was prompt and completely finished fixing our door by 11:30am that same morning! Kudos to Overhead Door for a job well done that exceeded our expectations!read more

Kristin Schultz

02:11 02 Jun 18

Awoke on a Friday morning to a broken torsion spring and a list of work to accomplish. I really expected to either wait for Monday for repair, pay a fortune, or have to axe my to-do list. Tobin W. arrived exactly when I’d been told to expect him, and in addition to being quick and skillful, he was charming: kind to my dogs, generous with a smile, and engaging in conversation. Technical skills are essential, but it’s sure nice when a repair is accomplished by someone who will engage in conversation, say lovely things about his family, and ensure the work is satisfactory. Now I have a couple of new springs with warranty, feel like the fee was fair, and am happy to support businesses who make sure they’re represented by people like Tobin.read more

Caleb Morrow

03:05 13 Jun 18

Had an issue with one of my doors at my facility and reached out and was treated like every customer should be. Spoke to a guy named Ian (had a great voice) in your office and he was very knowledgeable and the technician was very intelligent as well. Definitely recommend Overhead Door and hope you keep those two around for a while!read more

norman Kline

22:38 14 Jun 18

I went to leave my home Friday afternoon the 14th of June about 2 p.m. . When I hit the garage door opener the spring broke. Now I’m trapped in my house. I called Raynor. The guy told me he couldn’t get to me until Monday. He then recommended I call Overhead Garage Door. I called overhead garage door at 2:16 p.m. at 2:36 p.m. the service man called and said he would be there in 20 minutes. He showed up at 2:54 p.m. his name was Tomi R. He was very polite and efficient and had my garage door working with 2 new Springs within 1 hour. The total charge was $299 which I think is reasonable. I could not be happier with the service.read more

Steve DeBusk

21:10 29 Jun 18

called today friday 06/29 got a great customer service rep. asked for service rep to come to my house after 200, said no problem. JIm Titmus arrived on time and completed the work fast and was a total professional. will use Jim and Overhead door again. Great job!read more

Meagan Shipley

18:48 10 Nov 18

Garage door torsion spring broke yesterday. Made an appointment online last night and a tech was here by 11am. The tech Tobin was very friendly and explained everything. There were some other items that needed replaced to get the garage running better and quieter than it ever has since we moved in 4 years ago. Price was reasonable and springs come with a 5 year warranty.read more

Rachel Rohrer

23:40 13 Nov 18

They accurately diagnosed the problem before looking at the device! The opener was repaired quickly after getting the broken part. Another company could not figure out the problem and wrote me off. So I greatly appreciate Overhead Door’s professionalism!read more

Tricia Wolf

02:58 09 Feb 19

Our big spring on our garage door broke at 6pm on a Friday night. I made an appointment online and I had a technician at our house by 8. He called when he was on the way, was very courteous and explained the repair, and fixed it in a timely manner. Chris did a great job and we were thankful to be able to get in and out of the garage safely for evening events. Great service!read more

Patrick Beesley

19:59 20 Mar 19

Marshall serviced our residential garage door and was professional and thorough. He didn’t try to push any services that were unnecessary.read more

Karina Zavala

16:04 23 Mar 19

I love the service, the guy was very helpful!!

Richelle Plude

05:42 31 Mar 19

They do a great job. When you need that kind of work done you call overhead door.

Christopher Maschek

14:23 01 Apr 19

Jim, just finished replacing a broken spring on the garage door. He was efficient and a pleasure to talk to.

George Pierson

01:33 03 Apr 19

Caden arrived on time with a smile and good spirit. He addressed our problem in a professional manner. He was on time and resolved the problem. We have always used Overhead Door and had a good experience.read more

Gary Crosley

16:55 04 Apr 19

Brad was on time and very professional. I have used this company for years and am always satisfied. I like the on line scheduling.read more

Zach Rau

04:03 05 Apr 19

Walked right in told them what I needed. They found the replacement part and I was out in 5 minutes. Quick and easy just what I needed.read more

Mick Owens

23:58 09 Apr 19

Brad B. just finished converting my garage door to a high lift style and installed a new jack-shaft opener. Very professional and skilled. I now have the garage door only bout 6 inches from the 11 foot ceiling and can use a four post lift at my home.read more

Lauren Webb

15:02 12 Apr 19

Marshall from Overhead Door was prompt, friendly and professional! He provided great service and the price seemed affordable for all that was done (two new garage door openers, a key pad, and service and repair to both garages). I would definitely use them again!read more

Mike Mitchell

14:59 23 Apr 19

Came home on a Tuesday evening to discover that the large spring on our garage door had broken. Since it was after normal business hours, I got online to try to schedule an appointment for late the following day, not expecting to actually get services that quickly. To my surprise, an appointment was able to be made for Wednesday between 4-8pm. The service technician called while on his way over, and arrived at my house around 6pm. Thirty minutes later, the spring was replaced, and the door was fixed for a reasonable price.Thank you so much for your quick response!read more

Amy Evans

14:21 02 May 19

After calling two other companies when my garage door broken the Overhead was the only one available to come to my place at same day and it was later already (around 4pm when I called). One of the companies I’ve called, had scheduled and then cancelled 30 minutes before our appointment. Anyway, the guy got to my place almost 8pm, it was very cold and he was smiling and was very courteous. He took his time to fix our door, the old motor needed to be replaced, and we were very happy with the service.read more

Heather Spalding

18:24 13 May 19

Snapped torsion coil when a wheel got jammed and bungled in our track. Called these guys on a recommendation and a few hours later it is fixed! Marshall S. was super professional and friendly the entire time. Clearly knew his stuff very well. I feel like I got a great deal, and he explained all the costs and options ahead of time. I will definitely come to these guys when it’s time to replace my old garage door. I highly recommend Marshall S. and the Overhead Door Company. Thanks you guys!read more

Susan Holcomb

22:31 15 May 19

Yesterday our garage door decided to quit. I called Overhead Door and received a same day service call. Ryan S was the tech that came. He was great. He let us know it was time for a new garage operator. He made sure we could close and lock the door until he could return with the parts. He returned today with the parts and did a great job in completing the task. Ryan S was polite and willing to explain everything. Happy I called Overhead Door and that Ryan was our Tech.read more

Leslie Jordan

23:20 26 Jun 19

My doors kept reversing and Kacy Burt came out and they both work better than ever. Kacy was so very kind and took the time to explain things to me and I couldn’t have been more impressed. He was awesome!!! I am going to ask for him personally the next time I need service. Awesome, Awesome, Awesome technician. I never leave reviews but had to about this young man. What a great representation for Overhead Door :)read more

Dave Dampman

23:20 09 Jul 19

When it comes to my garage doors, I only deal with Overhead Door Company. The last two times, a young technician, Tobin arrived and was professional, knowledgeable, friendly and down to earth. He made sure I fully understood exactly what the problem was and how he was going to fix it. First class service! Highly recommend,read more

Chris Johnson

15:26 15 Jul 19

Great service and installation. Called to get a matching door opener for my third car door. They helped pick make sure I got the right opener for what I wanted and needed. They were able to get out in less than a week. The technician was completed his work in under an hour. The work was clean and tidy, no loose wires and no mess. He programmed all my remotes and answered all my questions. 10/10 would use again.read more

William Marshall

02:08 23 Jul 19

Technician Ryan was professional and courteous. Ryan confirmed that his arrival would be convenient to me. Ryan listened carefully to my description of the problem. Ryan carefully checked and inspected my LiftMaster opener for faults. I appreciated his concern and care in the troubleshooting process. Ryan considered my concerns and included those concerns in the decision-making process. I agreed with his recommendations. I would welcome Ryan back anytime I needed help from Overhead Door Company.read more

Gregory Zenitsky

15:43 24 Jul 19

Service tech, Sean, called ahead and arrived on time. Explained what he was going to do and went about his work promptly and professionally. Two new torsion springs installed in about an hour. Door worked fine and Sean even took the time to clean up the internal contacts on our outdoor keypad which has been somewhat unreliable. Combined with past experiences with this company, I can safely and gladly recommend them. OHDKC has good products, good installers and service techs and are reasonably priced in all their services.read more

KENNETH JONES

17:05 05 Aug 19

Well, The service man was excellent! The ability to schedule an appointment by email was smooth and time saving. Overhead door service was excellent as usual and expected! The Google reply was easy and seemed secure.However, the survey that you sent yesterday was not up to your standards!Ken Jonesread more

P Clark

20:18 05 Aug 19

I called Overhead Door on a Monday morning regarding a busted spring on my garage door. They were able to come out that same day and replace the spring and a non-functioning keypad. The service tech. was friendly, knowledgable and efficient. No complaints here.read more

Ellen Jasa

17:40 13 Aug 19

We are completely happy with the Overhead Door we selected. We were hesitant to move to steel after having wood but it looks great and will not absorb the water. We chose a very simple style. The people in sales helped me go look at others already installed and the young man who installed our door could not have been more professional and nice. We give highest marks all the way around!! The door itself is very high quality. 👍👍read more

Frances Weaver

13:51 21 Aug 19

Outstanding service. I had my old garage door opener that was not functioning. Daniel came by, diagnosed the issue and within an hour had installed a new garage door opener. I was impressed by the quality and efficiency of his work.I highly recommend.read more

Jennifer Cross

22:59 22 Aug 19

The best service I’ve received in a long time. I backed into my garage door, it wouldn’t close all the way, and I was in a panic to get it fixed quickly. Overhead made it happen within 45 minutes of calling. Great, friendly employees—receptionist to the repairman.read more

Sharon Ryan

12:50 24 Aug 19

John came out to do a tune up. I have an old system but he said I only needed new rollers and some screws. He charged a very affordable price for everything and finished within 45 minutes. Very happy with them. Highly recommended.read more

DeMorris Glasper

20:58 26 Aug 19

I went online and filled out one of their online contact form. It was very easy and self-explanatory to fill out. I later received a phone call from a representative the same day who was very helpful about what I was needing from the online forum. For the question she didn’t have an answer for she offered to figure them out and give me a call back which again was it within the same day. and the only reason she didn’t have an answer is because I was asking very specific questions about pricing which can vary. Anyway after we figured out all the details and I was pleased with the availability and pricing I scheduled the work to be done a few days later when I was available. Overhead door came out within the time specified. The tech representative was very friendly and and informative with communicating to me about maintenance and the work he was doing. The gentleman was very meticulous about his job and I appreciate it that. Overhead door. Excellent job what’s replacing some of my garage springs garage door openers. I would recommend them they are a very professional and knowledgeable company.read more

Janet Elie

17:51 26 Aug 19

The appointment to schedule an estimate couldn’t have been easier and educational. When the door was installed, it was done in a professional manner. I was communicated through the entire process. My new garage door looks great. Thanks Overhead Door.read more

Louis Gelling

17:17 06 Sep 19

Excellent work, would never go anywhere else. Glenn has all the parts that were needed and fixed everything to my satisfaction. He was pleasant and told me what is was doing and why. Totally professional and knowledgeable about what he was doing.read more

Diane Brunner

16:40 10 Sep 19

I have had to call them twice after hours. They were there within the hour to help. I have replaced both my garage doors through them. I have had different technicians each time. This group of guys are kind and polite. They know what they are doing! I highly recommend this company for door repairs or replacements.read more

Kelsie Wilhoit

15:33 17 Sep 19

They were prompt, polite, and timely! Curtis fixed my garage door (which I honestly thought was un-fixable) in less than 2 hours. He was very professional and nice. Will always use this company in the future! They were also able to come at short notice, on the weekend, which I very much appreciated. Highly recommend.read more

Kristin Playter

16:28 26 Sep 19

Love this company! Have bought two garage doors from them now. Prompt, dependable, great craftsmanship. Came out and immediately fixed an issue I had with a new door for free. Will use again and again.read more

Maureen Hall

19:26 02 Oct 19

I had a great experience with Overhead Door. Super easy to schedule my appointment online, and when I had to postpone due to a family emergency, they were understanding. I had two very nice gentlemen come to our home. They were both professional, on time, knowledgeable and efficient. We’re very happy with our new opener. The man who installed it, was super helpful in programming everything and explaining it to me. Would absolutely call them again if needed.read more

Dawn Livingston

19:06 16 Oct 19

The Overhead Door staff, both on the phone and the fella who came out to help me, were wonderful!! They came to my home within an hour. Although he was not able to fix my issue that same day, he let me know what was wrong, gave me all of the options and accurate pricing so that I could make a decision. He scheduled the appointment to replace the 18-year old parts and took care of it as scheduled. This is the second time we have called them and we will definitely call again if the need arises!!read more

Ashley Hainje

21:05 07 Oct 19

I was able to make an appointment online – for a Saturday- the night before….when my spring broke. The tech came out on time and as professional and knowledgeable. Very happy with their service. Highly recommend.read more

Amber Jett

16:35 30 Oct 19

I am not one that does a lot of reviews but I have to say that Derek Marriott was so great to work with. I was looking for a garage door remote for an extremely old garage door opener and he went back and forth with me over multiple days trying to help me get exactly what I needed. He even answered multiple emails after hours and then was able to get the garage door opener ready and programmed for me at a location closer to my house so I didn’t have to have it shipped. Great customer service! I am extremely thankful!read more

Carol Welborn

20:43 13 Nov 19

From the very beginning I knew I was dealing with a good company!! Chris Falka came out to reset my remote as I had an issue with resetting the code. He thoroughly explained and showed me the issue with the system and explained all my options. I chose to get a better opener (at a very reasonable price)and scheduled it to be installed. Overhead door kept in contact with me as far as setting this up and confirming appointment. John, the installer, explained everything and made sure I was comfortable with using the new remote. Very knowledgeable, friendly and courteous. Definitely recommend Overhead door!!! 10 stars!!read more

Joyce Koufer

04:42 19 Nov 19

Jim was very sympathetic to my concerns with my keypad. He replaced it with one to fit my needs & made sure I was comfortable with the operation of it before he left. He was very professional & courteous. I have relied on the excellent service of Overhead Door Company for 16 years & will continue to o so.read more

Melanie Eubank

18:06 18 Nov 19

May be pricey but I’m assured that it’s done right the first time and done in a timely manner. No more safety issues like missing pulleys, safety cables, bent tracks, and misplaced sensors that do not work. I feel better that if a pet gets out accidentally, they won’t get crushed nor will my car. The doors and openers are quieter, not shaking, airtight , insulated, and I can park inside for the winter protecting my car and my delicate skin.read more

Sherry Seiden

17:32 20 Nov 19

Shawn was informative , personable and very helpful. He installed a new key pad and helped me with the correct batteries for my garage door controls. He also repaired a broken cable. My door operates smoothly and quietly now. I was very happy with his service!read more

Mary S

17:39 22 Nov 19

I recently moved to Kansas City from out of state. I came home from work and neither of my garage door opener remotes worked. I called Overhead Door to service my garage door openers and replace my remotes with new ones. They came right out. In addition to the servicing and new remotes, the technician installed a stabilizing brace on one of my doors to make it close smoothly and straight. I asked for information on converting my 2 garage doors into 1 door in the near future, and he was able to explain how that would work. In the meantime, my older units and doors are working so much better, and the new remotes are easier to use than the ancient ones I previously had. I appreciated their quick response, initiative, and additional information. I will definitely use their services again in the future.read more

Holly Jukes

00:36 03 Dec 19

I needed my garage door checked after I replaced the jam all the way around garage door opening. They inspected the job and gave me a quote for the work needing to be done. They kept in good contact with me, while waiting for me to be ready for them. The work was done very well and according to the quote, even though I think the technician did a bit more than what the original quote was for. The seal around my existing garage door with new seals and stop molding (if that’s the right term) is excellent!read more

Dana Jacobson

13:45 21 Dec 19

We got new garage doors this month and the experience was amazing. Ed Forsyth worked with us on the purchase and he couldn’t have been nicer. He had to coordinate between us, the home owner, and “Santa,” who bought them as our Christmas present. He did it all with ease. The install was great and the doors look amazing. Yesterday, Chris Nelson was out to install some parts that were on back order. He noticed a part of the install that wasn’t to his liking cosmetically, and took it upon himself to report it and have it fixed. He also witnessed my son drop, and break, one of his toys. Chris stopped and fixed the toy with some tape! You have to work with this company! I can’t believe the way we have been treated. It was like having our own family in our house.read more

bill roush

03:43 09 Jan 20

We used Overhead Door to update our 1946 built home’s garage doors and front door. Both were serious projects considering the poor condition of some wood and home settling. Months after the excellent work was done everything still works flawlessly. We’re glad we chose a company that employs skilled, union craftsmen and women.read more

Steve Robinson

14:58 20 Feb 20

We bought a door several years ago that is better insulated due to facing north in the winter. Our garage door opener was getting louder and more raggedy so we took advantage of a winter tune up with a new door opener. It is so quiet, we almost cannot hear it open. Would highly recommend OD for responsive, courteous and quality service.read more

Cory Seaton

18:08 22 Feb 20

The only company I’d call for garage door repair. They come out quickly, in my case on a Saturday morning. My technician Caden M was great. He explained what needed to be repaired and what my options were. Made the repairs quickly and also did a little bit of maintenance before he left. Very pleased.read more

See All Reviews