DIY’er Sings the Praises of an Expert Technician
This review is longer than most we receive but it contains a lot of good information about how we do business at Overhead Door Company of Kansas City. It’s worth the read, especially if you find yourself in need of garage door service or repair.
We couldn’t be happier with the service! I am a do-it-yourselfer for practically everything, and rarely use service companies for work at our home. But when the spring snapped on our garage, I was literally trapped (my pickup was trapped anyway). I was left with no choice but to call a pro, at 5:30 on a Friday evening at that.
I called, was promised that a tech would be there that evening, which surprised me. The tech showed up (Jim is his name I think) and he was awesome from start to finish. He explained everything while working quickly, answered my questions, and after replacement of the springs suggested replacement of a drive assembly part on the operator, and took the time to show me the wear on the part and why he recommended replacing it. I agreed, he quickly replaced that too, and after lubed the track wheels and drive assembly, and shared some info on maintenance and care of the unit. Standout service, well-spoken, very polite and respectful, all around excellent tech!
As a person who owns a small business in a service industry, I really appreciate a good service technician that has a neat appearance, good manners, appears organized and knowledgeable, and gets the job done well and fast.
Very impressed, should our Overhead Door fail again, we will certainly have Overhead Door Company out again.
– Mike, Overland Park